Shipping Guide
- We aim to dispatch orders within 24 hours. Estimated delivery times are to be used as a guide only. Your order will be delivered via Australia Post, whereby you can track your order easily. Once your order has been dispatched, you are unable to make any amendments or cancel an order.
- Shipping cost will be added to your order at checkout.
We offer the following shipping options through Australia Post:
Standard shipping $10 AUD 2-5 business days
Express Shipping $15 AUD 1-2 Business days
Orders over $100 are Free Standard Post 2-5 Business days
- If you have not received your items within 10 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection, or Australia Post is having a hard time keeping up with the online shopping world.
- Tracking your order. Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post. In the event of peak periods, public holidays, natural weather events deliveries could take longer than expected, this is out of our control, please visit Australia Post (link) for details.
- Once the orders have left our premises, we cannot accept responsibility for lost or stolen parcels. We recommend sending regular post articles to either a post office box or business should your home be unattended during the day.
- International orders are picked and packed the same way as our domestic orders but please allow a minimum of 14 days for the parcel to arrive. We are based in Australia and sometimes because we are so remote it does take a little extra time.
- If you have any questions before proceeding with your order, please contact us so we can help you.
- Instore pick up. You can skip the shipping fess with free local pickup being available from our store at Tweed City Shopping Centre (NSW). After placing your order and selecting local pickup at the checkout your order will be ready for pick up within 24 hours. We will send you an email message when your order is ready to be collected. Our in-store pick up hours are the same as the opening hours of the store. You can see them here. Queensland customers please check on the time difference during the daylight savings period.
International Shipping (NZ)
At this stage we only ship to New Zealand for items purchased from our store. New Zealand don’t pay the Australian GST on your item(s) this will be updated at checkout to reflect this.
We use Australia Post to ship all products purchased from our website. Please allow at least 5-7 days for delivery. You may be subject to import taxes/duties in NZ.