Returns Policy

Chique Returns Policy

We’re here to make sure you feel delighted with every purchase, however we understand that sometimes items just don’t work out. If you’re not fully satisfied with your order, Chique offers a Store Credit return policy which is valid for 14 days from day of purchase for all full-priced items, provided they fit within the following terms and conditions:

Returns Overview

Timeframe: Items can be returned within 14 days of the purchase date for Store Credit only.
Store Credit Validity: Store Credit is valid for 12 months from the date of issue and can be used across our entire product range of products, excluding Gift Cards.
Exclusions: Candles, Diffusers, Jewellery, headwear, and intimate apparel (Due to hygiene standards, Items such as under garments, earrings, necklaces, hats, beauty products and scrunchies are non-returnable unless the item is faulty).
Clearance or Discounted items cannot be returned unless they are assessed by our quality control team to have a genuine manufacturing fault.
Gift Cards cannot be returned.

Sale & Return Policy
Please note that items purchased during our sales events are classified as a FINAL SALE and cannot be returned or exchanged unless an item is assessed by our quality control team to have a genuine manufacturing fault. We encourage our customers to choose carefully before completing your order.

Buy Now, Pay Later Purchases
If you used AfterPay, ZipPay at checkout, any approved returns will be issued as Store Credit, in line with our standard returns policy.

Important Return Conditions

To be eligible for a return, your item(s) must meet the following criteria:

Return Request: Initiate your return request within 14 days of purchase by emailing us at shop@chiqueonline.com.au with:
Your contact details and order number.
Proof of Purchase: Ensure you have valid proof of purchase.
Condition Requirements: All items must be;

In their original condition, have all original tags, labelling and buttons still attached, along with any brand packaging included with the returned product.
Unworn, unwashed, unaltered items only.
Free from stains (including no makeup or tan) and perfume.
Void of any makeup, odour or scents
Pet-free: No pet fur on items.

Packaging for Return: Items must be securely packaged to avoid damage during transit.

Please note our staff reserve the right to return items to you that do not meet all outlined return standards.

How to Return Your Item:

Submit a returns request: All returns must be initiated by emailing us at shop@chiqueonline.com.au with your contact details and order number.
Shipping Responsibility: You are responsible for ensuring items are returned to Chique safely. We recommend using tracked shipping to guarantee safe delivery. Australia Post allows you to track through your tracking number Chique is not liable for any missing or lost returns.
Instore returns are also welcome: Please check the opening times of our store if you are local to Tweed Heads and for our Queensland customers, please remember daylight savings time changes.

Return Shipping Costs:

Please note that, we are unable to offer free return shipping. Customers are responsible for covering the cost of shipping returns. We recommend using a tracked service to ensure your items reach us safely. Chique is not liable for any missing return parcels so please ensure that they are tracked.

Processing Your Return:

Once your return is received, please allow up to 10 business days for review. Upon acceptance, you’ll receive a confirmation email, and a Store Credit will be issued. A store credit can be used for 12 months from the date of issue.

Shipping Fees: These are non-refundable unless Chique is at fault.

Faulty Items:

We are committed to ensuring you receive high-quality products. Each item is carefully inspected before it leaves our store. However, if you do encounter a manufacturing fault, please advise us promptly by emailing us at shop@chiqueonline.com.au with the subject line: 'FAULTY'.

You need to provide photographic evidence of the fault to help us assess and expedite the return process.

Reporting Timeframe & Conditions:

Fault Notification: Faults must be reported within 14 days of receiving your item. If reported after this period, the acceptance of the return will be at our discretion.
Condition: Items that have been washed or show signs of general wear and tear are not eligible for return as faulty. All faults must be submitted to us before wash and wear.
Incorrect Sizing: Please note that incorrect sizing does not qualify as a manufacturing fault.

Eligible Faults:

For an item to be considered faulty, the defect must clearly result from a manufacturing issue. Examples of acceptable faults include:

Open seams
Broken zippers or buttons
Broken elastic loops
Fabric puckering due to incorrectly sewn seams

Chique must be notified within a reasonable timeframe to confirm the item as faulty; otherwise, it may be deemed as general wear and tear.

Resolution for Faulty Items:

If we confirm your item as faulty, we are happy to replace it with an identical item, if a replacement is still in stock. If a replacement is not possible, or if the fault is significant enough that repair is not feasible, we may offer a refund in accordance with Australian Consumer Law.

Thank you for your understanding and cooperation in helping us maintain quality standards.

To maintain fair use of our returns process, we reserve the right to reject a return or suspend the account of customers submitting excessive or unreasonable return requests.

For further assistance or questions about our returns, please reach out to us at a the below contact details;

Lodge your Return Here:

shop@chiqueonline.com.au

Chique

PO BOX 3377 Burleigh Town 4220

Refund Policy:

In compliance with Australian Consumer Law, we are not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay and Zippay. When you finalise your order at checkout you are agreeing to these terms.

All items are checked before they are posted out however if a minor fault is missed, we will first attempt to replace or repair the item. If this is not possible you will be offered the option of a store credit note. As per the ACCC a refund for a minor fault is at the company’s discretion. A replacement or repair will be offered.

Should the item shrink, tear or break due to improper care we are not responsible for a replacement, refund or store credit.